Refund policy

We want you to be happy with your purchase.  However, we know that there are some cases where you may receive an item and it is not up to your expectations.  Here is our policy in regard to returns.

  • If we ship you the wrong item, please contact us within 48 hours and we will ship you the correct item or we can issue you a refund. 
  • If you receive an item that is damaged, please contact us within 48 hours and we will ship you a replacement item or we can issue you a refund.  
  • If you receive your item and if within 30 days you decided that it did not work out for you, please contact us so that we can begin the return process. 

We have a 30-day return policy, which means you have 30 days after receiving to your item to postmark your return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

We also do not accept products that are intimate, such as bathing suits. 

Non-returnable items:

Items marked 30% off or more.  

Final sale items.

Screaming Deal Section and Clearance Items.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Any item that is returned and postmarked more than 30 days after purchase.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

Please do not return your item without notifying us.

  • You will be responsible for the return shipping cost. 
  • Your refund will not include shipping cost for the purchase of the item nor the return of the item. 
  • It is highly recommended that you make sure there is tracking number on the item that you are returning and that you send us that tracking number.  Otherwise, you assume the risk that the package may be lost in transit.  We have to receive the item in order to issue a refund.

 


To start a return, you can contact us at sandramissel6@gmail.com. Please note that returns will need to be sent to the following address: 65 South Boutique, 2000 Mallory Lane suite 130-180, Franklin, TN 37067-8231



You can always contact us for any return question at sandramissel6@gmail.com.

SHIPPING


It is the responsibility of the buyer to make sure the shipping address is listed correctly on the order.  Once the item is shipped, 65 South Boutique is not responsible for the product in transit by the mail carrier. 

  • We will not issue a refund or send additional products for items that are delivered to the wrong address due to an address listed incorrectly on the order. 
  • We will not issue a refund for items that are delayed in transit.  For more information regarding shipping policy, please refer to it here.

You will be responsible for paying for your own shipping costs for returning your item. Return shipping costs are non-refundable. If you receive a refund, the cost of return shipping will not be included in your refund.

If you are shipping a return item(s), you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.


Damages and issues
Please inspect your order upon reception and contact us immediately. 65 South Boutique must be notified within 48 hours of delivery.  If the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sandramissel6@gmail.com.